Equality Care Center complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Equality Care Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Equality Care Center provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and/or written information in other formats (large print, audio, accessible electronic formats, other formats). Equality Care Center also provides free language services to people whose primary language is not English, such as qualified interpreters and/or information written in other languages.
If you need these services, contact Equality Care Center’s Civil Rights Coordinator. If you believe Equality Care Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Civil Rights Coordinator
Address: 521 S. 3d Street, Phoenix, AZ 85004
Phone: 1-833-227-3100
Fax: 602-865-8296
E-mail: carecoordination@equalityhealth.com
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.